CX Foundation: Customer Experience Consulting Built for Growing Canadian Businesses

CX Foundation is for growing Canadian businesses making their first serious investment in customer experience. We build the structure your team needs to understand customers and act on what they find.

Why Customer Experience Foundations Take Longer to Build Than Expected

Most CX initiatives stall not because teams lack effort, but because the right structure and listening channels are not in place. CX Foundation builds that structure from day one.

Everything Your CX Foundation Needs to Work From Day One

From a CX audit and roadmap to your first voice of customer mechanism, CX Foundation covers every element a growing business needs to start building consistent customer experience.

What You Get

You receive a CX audit, a prioritized roadmap, and a working feedback mechanism your team can use right away. Clear next steps tied to the size and stage of your business.

Your Engagement With Us

Three structured sessions take you from audit to roadmap to activation. At the end, your team has a working foundation, not a document to file away.

Why Makeable

We stay until the foundation is actually in place. That means walking your team through the findings, aligning on priorities, and making sure the first feedback mechanism is live and working before we close the engagement.