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Helping Canadian Businesses Understand Their Customers

ABOUT US

You have customers. You have data. But you’re still making decisions on gut feeling.

At Makeable, we are Customer Insights and Market Research Consultants based in Ontario. We help growing Canadian businesses understand the why behind their customers’ behavior, so you can make confident decisions and grow with clarity.

Customer insights consultant working with Canadian businesses in Ontario

Create meaningful experiences, not just transaction:

Understand what matters most to your customers
and deliver it consistently across every interaction.

Turn every interaction into an opportunity:

Optimize your key touchpoints to boost customer satisfaction
and build long-term retention.

Build loyalty that lasts:

Design experiences that go beyond the sale and turn your customers into true brand advocates.

Identify your most valuable customers:

Discover who drives your growth and how to attract more people just like them.

TALK TO A HUMAN

No guesswork. We will make sure you walk away with clear, actionable findings and a confident path forward

SOUNDS FAMILIAR?

“I Want To Understand what My Customers Really Feel”

“I Want to Get Better Insights from Customers”

“I Want To Turn Feedback Into Action”

“I Need Better Data to Make Confident Decisions”

“I Want to Improve our Customer Journey”

WHAT CAN WE DO FOR YOU?

Every business is different, and so is every customer challenge. Our services are designed to meet you where you are, whether you are building your customer experience from scratch or looking to answer a specific research question.

CUSTOMER EXPERIENCE STRATEGY

Makeable Consulting - Customer Experience Strategy

QUALITATIVE RESEARCH

Qualitative research and customer feedback consulting in Canada

QUANTITATIVE RESEARCH

Quantitative research and customer data analysis for Canadian retailers
BOOK A FREE CONSULTATION

OUR ACTION PLAN

DISCOVERY Call (fREE FIRST SESSION)

Let’s connect! We’ll start with a 30-min call to understand your goals & challenges.

deep dive STRATEGY SESSION

We’ll will dig into how your customers experience your business right now. We’ll look at what’s working well and where there are opportunities to make things even better.

YOUR CUSTOM GROWTH PLAN

You’ll receive a clear, step-by-step plan with actionable recommendations.

This could be a roadmap to improve customer interactions, key insights from what your customers are telling us, or concrete reports showing you exactly where to focus for the biggest impact

ONGOING SUPPORT

Because customer needs are always changing, we offer regular check-ins and ongoing support.

We'll help you track progress, adapt your strategy, and keep your business growing.

Customer insights and market research team working at Makeable Consulting in Canada

get INSPIRED

Stay ahead with practical insights on customer experience, market research, and what today’s customers really expect from the businesses they support.

Business owner collecting customer feedback to drive growth in Canada

Customer Feedback
That Actually Drives Business Growth

What Is a Fractional CX Strategist?

Fractional CX Strategist working with a growing Canadian business

5 Signs Your Growing
Business Needs a CX Strategy

Customer experience strategy consultant working with a growing Canadian business

OUR PROMISE to you

What can you expect when working with us

DEDICATION

You'll work directly with an experienced customer insights consultant who knows your brand, your goals, and your customer landscape inside out.

TRANSPARENCY

You'll receive clear, honest findings. No jargon, no hidden fees, no hidden agendas.

PRACTICAL INSIGHT

Our recommendations aren't theoretical. They are built for action. We translate data and research into clear next steps that create real impact and business growth.