CX Health Check Servives: A Clear Picture of Where Your Customer Experience Stands

When something feels off with your customer experience but you can't pinpoint exactly what it is, the CX Health Check gives you an honest, structured look at where friction lives across your business.

Why customer experience gaps are hard to see from the inside

When your team is close to the work, the gaps in your customer experience can be genuinely difficult to spot. A structured outside assessment brings the clarity that internal reviews often can't.

Everything your CX Health Check covers

From internal processes and team alignment to the end-to-end experience your customers actually have, the Health Check looks at the full picture, not just the parts that are easy to measure.

What you get

A comprehensive assessment of your current CX practices, a prioritized improvement plan, and a clear report your leadership team can act on immediately.

Your engagement with us

The CX Health Check Services runs across three focused sessions: we align on scope, conduct the assessment, and deliver findings with specific next steps your team can act on.

Why Makeable

We walk your team through the findings, answer the questions that come up, and stay until the path forward is clear.